Digital Reviews is operated by TeoPix Creative Ltd, a company registered in the United Kingdom (registered address: [COMPANY_ADDRESS]). For legal, account or service questions, contact support@digitalreviews.uk.

Users may only connect review source accounts, business profiles or locations that they own or are authorised to manage. Users are responsible for ensuring they have the necessary rights and permissions to connect and manage any account, location or review source through the platform.

Connected review source access, including Google Business Profile access where available, is provided through OAuth or another authorised connection method with explicit user consent. The service may use connected data to display reviews, generate reports and support manually approved reply workflows.

Where Google Business Profile is connected, users may only connect Google Business Profiles and locations that they own or are authorised to manage.

• You may connect only Google Business Profile accounts and locations that you own or are authorised to manage. You must disconnect any location you stop being authorised to manage.
• You are responsible for every reply you approve and send through Digital Reviews, including replies based on AI suggestions.
• Replies sent to Google are published on Google and are subject to Google's own policies and moderation. Google may refuse, remove or change the visibility of replies, and Digital Reviews has no control over this.
• Your use of Google features must also follow Google's terms and policies for Google Business Profile.
• Digital Reviews is not affiliated with, endorsed by, or sponsored by Google.

The platform gives every customer a fair choice between private feedback and a public Google review. Both options must be shown to every customer with equal visibility, whatever rating they give. Businesses must not present deceptive or misleading review request flows.

The platform must not be used to suppress, discourage, filter, or prevent negative reviews, or to selectively solicit positive reviews. Businesses must provide customers with a fair and honest choice when requesting feedback or reviews.

The platform must not be used to create, purchase, incentivise, or manipulate reviews. Businesses must not offer discounts, gifts or any other reward in exchange for a review.

Users are responsible for reviewing, editing and approving any response before it is published to a review platform or used externally. Digital Reviews does not publish review replies automatically.

AI-generated replies, summaries and reports are provided as suggestions only. Users are responsible for reviewing, editing and approving any AI-generated content before using it publicly or operationally.

Digital Reviews is not affiliated with, endorsed by, or sponsored by Google. Google Business Profile is a trademark of Google LLC.

Feature availability may depend on API approvals, connected services, supported integrations and operational constraints. Google Business Profile features depend on authorised Google account connection, supported API access, Google approval and feature availability.

Users may disconnect connected review sources, including Google Business Profile, at any time. After disconnection, Digital Reviews will stop using OAuth credentials to access data from that connected source. Google data and OAuth tokens for that connection are deleted as described in our Privacy Policy. To delete your whole account, follow the steps on our Data deletion page.

We may suspend or terminate access to the service if we believe the platform is being used for review manipulation, unauthorised account access, security abuse, legal risk, policy violations or other misuse.

These terms are governed by the laws of [GOVERNING_LAW].

For legal, account or service questions, contact support@digitalreviews.uk.